No products in the cart.
- fella@crisfella.com
- Opening Hour: Mon to Sun - 10am to 2am
At Crisfella, we take pride in preparing every meal fresh, flavorful, and perfectly crisp.
Your satisfaction matters to us and we aim to ensure every order meets our highest quality standards.
However, because our products are freshly made food items, we have a limited refund and return policy as outlined below.
Since our menu items are perishable, we cannot accept returns once your order has been prepared, dispatched, or delivered.
All food sales are final, except in special cases described below.
A refund or replacement may be issued in the following cases:
If your case falls under one of these conditions, we’ll gladly investigate and issue a refund or replacement.
To qualify for a refund, please contact us within 24 hours of receiving your order.
After this period, we may not be able to process the claim due to the perishable nature of food.
To process your request smoothly, please provide:
Approved refunds will be issued through your original payment method within 5–7 business days.
If you paid via Cash on Delivery, a store credit or replacement meal may be offered instead.
Orders can be canceled only before food preparation begins. Once the cooking process starts, cancellations are no longer accepted.
To cancel quickly, contact our support team immediately after placing your order.
If you experience any issue with your order, please reach out right away.
Our team is here to help and ensure you enjoy the Crisfella crisp experience every time.
📧 Email: fella@crisfella.com
📞 Phone/WhatsApp: +923175038343
At Crisfella, every meal is made with love — and your satisfaction is our top priority.